Leaders create good games. Games have rules. Sometimes rules are broken. Recognize the difference between mistakes of naivety and morality and between mistakes of action and inaction. The latter, respectively, should not be tolerated; the former should be corrected. One free pass is enough. A second chance is for learning, a third for dismissal. Position correction between affirmations, be clear and direct, always end by creating a plan with concrete steps towards corrective action, and remember that the fastest way to lose followers is to embarrass them. Praise in public, admonish in private.
“I cannot give you the formula for success, but I can give you the formula for failure, which is: Try to please everybody.”
- Herbert Swope, Three-time recipient of the Pulitzer Prize for Reporting